Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be *unused and in the same condition that you received it. It must also be in the original packaging and labels attached.
Several types of goods are exempt from being returned eg Bras, Undergarments, Earrings, Shapeware Sale items Any damaged items, warn items, clothing not in the original packaging and labels removed cannot be returned. Any returns that do not comply with our refund policy will be returned to sender
To complete your return which is located inside your mailing bag, we require a receipt or proof of purchase Which is also inside your mailing bag.
If you do not have proof of purchase, Please do not send your purchase back without contacting customer service who will advise you on the next steps.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
* Preworn items are non refundable**
** No Undergarments Earrings Masks are refundable**
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Enquiries@curvaceousfashion.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded but can be exchanged for the same sale value.
Exchanges (if applicable)
We only replace items if they are defective or damaged prior to you receiving it, all items are checked in-house before dispatch. If you need to exchange it for the same item, send us an email at Enquiries@curvaceousfashion.com and send your item to Curvaceous Fashion Bellerive House, Fifth Floor, Suite 5.05, 3 Muirfield Crescent, London, E14 9SZ, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to Curvaceous Fashion Bellerive House, Fifth Floor, Suite 5.05, 3 Muirfield Crescent, London, E14 9SZ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item otherwise.