Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add email@example.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order, however give us a call and we can see what we can do.
We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘How do I return an item?’ and we'll do our best to resolve this for you
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Cover your address label with the Curvaceous Fashion returns label found on your delivery note.
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return.
We're sorry to hear this. If you receive a faulty item please return to us within 30 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by contact us page and a member of our team will get back to you.
We aim to process your return ASAP, but on occasions it may take up to 14 days for your return to be processed and up to 7 days for the funds to be in your bank. After you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt.